Support and Help Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Answer Guarantee

  • Each ticket that you submit to our tech assistance Department will be attended to in less than 60 minutes. All general inquiries shall be answered immediately. However, if the help request you have sent us needs aid from a licensed technician, we are going to address the ticket to him and will let you know about the delay.

  • Top quality support service
  • Top–quality Technical Assist Service

  • We will be online for you 24 hours a day to offer you useful information and tech support and to aid you with any issue that you could come across whilst monitoring your virtual server. We’ll aid you with all installed in advance apps, such as your OS, server administration panel (based on the VPS type) and the Site Control Panel produced solely by our developers.

  • Intuitive help center
  • An Educational Help Section

  • A detailed and constantly updated article base is included in our in–house built Site Control Panel. It offers you quick tips about how to carry out all the general site managing jobs. The Help section includes comprehensive how–to content articles and step by step video guides. You can access the Help area by pressing the Help or Video buttons in the upper right part of each Control Panel section.