Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • The Help Center built into ClusterOne PLUS’s Site Control Panel features a selection of help articles and commonly asked questions. Aimed toward fixing any common issue that you might possibly stumble upon, they are contributed by our support team of well–trained techs.

  • Top quality support service
  • Tutorial Video Clips

  • For those who want to learn how to tackle a commonly experienced issue by watching a how–to video clip, we have added a collection of video tutorials to our Site Control Panel. All the training videos are brief and simple to grasp. They offer you visual demonstrations of various web site management activities.

  • Intuitive help center
  • A 60–Minute Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 help desk support service and come with a sixty–minute response guarantee. Our capable technicians will be online for you 24x7x365 and will resolve any issue that you might come across within maximum 1 hour after the ticket submission. In the majority of instances, a response will be given to you in less than twenty minutes.