Tech Support Channels
A One–Hour Response Time Guarantee
We offer a one–hour response guarantee for any support ticket or email that you send to our help desk support team. We will swiftly answer all common queries and forward right away the matter to our server admins in case any additional assistance is required. If you take advantage of our Optional Admin Services package, we will complete any of the included server management tasks at a time that has been discussed with you in advance.
A Top–Notch Technical Support Service
Should you require help while using the Site Control Panel or with any of the applications that we have installed on the dedicated server for you, you can contact our customer support team anytime via the ticketing system. Moreover, if you need help managing your server, you can make use of our Optional Admin Services package, that includes Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and rebooting procedures, backup disk space, etc.
An Easy–to–Navigate Help Section
We have provided our Site Control Panel with an in–depth knowledgebase, which includes exhaustive explanations of all its features and functions. Moreover, we have prepared detailed video tutorials that will further instruct you how to perform a particular operation or resolve a commonly encountered problem. All the educational articles and the video tutorials are easily accessible from every Site Control Panel section via the Videos and Help buttons located in the upper right corner.