A 99.9% Server Uptime
Our website hosting system is based on a steady, world–class hardware architecture and a strongly tweaked variation of Linux. Thus, regardless of what your site is, or how many visitors you’ve got, or even in case there’s a distributed denial–of–service attack, our machines will remain up and your web sites will stay accessible online.
Our Linux website hosting service plans feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on enterprise–level hardware elements delivered by Juniper. Furthermore, on each and every router, we’ve set up a firewall with an advanced algorithm so as to sift all suspicious requests.
This way, in all our datacenters – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to lessen all possible risks with our cloud hosting packages and despite the fact that our company offers premium customer support, there are times when the client is just not satisfied with what we have to offer. Or he needs to move to a more robust web hosting solution, like a VPS server or even a dedicated server.
This is the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not pleased, we will give you a refund.
24/7 Technical Support
We have conscientiously handpicked each single member of our 24x7 support staff to make certain that we can offer you the best support service you can get. Each one of our customer service technicians has lots of years of experience working with web hosting accounts behind his back, so they know very well what they are doing. What’s more, they are at your disposal 24/7 – you can reach them at any moment and they’ll respond to you as fast as possible.
Their average ticket response time is well under twenty minutes, whilst with many other web hosting firms you are forced to wait around for days. What’s more, we offer a 1–hour response time guarantee. No matter what happens, your queries will be replied to within one hour.