In case you’ve got a site, a problem can always appear and it does not automatically need to be connected with the hosting service itself. For example, something can go wrong when you update an application or some vital content can be edited or deleted by mistake. Whatever the nature of the problem may be, you’ll need to get in touch with the respective client support staff and request them to recover a backup or to assist you in troubleshooting the problem that you are experiencing. How promptly they will do that will determine how much time your websites will be inaccessible. For particular websites like community sites or e-shops, a recurrent outage period can often mean losing visitors and money. Having said that, it is of paramount importance that you use the services of a company that offers not only a very good tech support service, but also a prompt one.
One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can just forget about waiting for hours, or even a whole day, to get an answer to a customer support ticket or an email. Irrespective of when you touch base with us, we’ll assist you within maximum 60 minutes with any sales or technical questions you might have. In fact, our actual reaction time scarcely ever exceeds twenty to thirty minutes. As we’re at your service day and night, you will always obtain assistance in a well-timed manner and we understand precisely how crucial that is in the Internet age. Soon after you contact us, we will reply to your enquiries. In case you confront any technical problem, we will tackle it for you, or we will supply you with all the necessary information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our truly fast support services. You’ll get an answer to any trouble ticket opened from the web hosting Control Panel or email sent to our customer and tech support staff in no more than one hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. Often, it takes much less time to examine and troubleshoot a problem. We will give you more info in case the solution involves something that has to be done on your end. In case you touch base with us during weekends or holidays, the response time will be the same and given the fact that our support team is available 24/7/365, you’ll obtain instant assistance for practically any billing, technical or general issue irrespective of the hour.