A live chat is one of the methods of communication provided by some web hosting suppliers as a part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is faster as compared to a support ticket and it will make it much less likely to misspell or misunderstand anything compared to a telephone call with an agent. What's more, when the problem that you have requires some time to be examined and taken care of, you'll be able to do something different in the meantime rather than just waiting, as you would have to do when you call. You can also use a live chat support service free of charge provided that you have Internet access even when your hosting supplier is located in a different country and they don't have a local telephone number you can call.
Live Chat Support in Website Hosting
As part of the support services that we offer for all our Linux website hosting service, you'll find live chat support which is online 24/7, even on holidays. You will be able to get in touch with us no matter if you already have an account or not, considering that we can help you with almost anything, ranging from providing you with general info about our solutions in case you are not a customer yet and you're thinking about obtaining one of our packages, to helping you with installing an e-mail account in an email client. Part of the problems are more complicated and time-consuming, and you will have to use the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a few things.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we offer with all our semi-dedicated servers, you'll be able to get the replies for any questions you may have or get lots of issues resolved without delay. Our chat service is accessible every day, which means that you're able to get in touch with a representative even on weekends and holidays. In the event that you are unsure which plan would be better for your sites or if our revolutionary cloud hosting platform covers some system requirements, you may come on the live chat prior to purchasing anything. In case you are an existing customer, you will be able to get more details about billing issues, account settings as well as a variety of common technical issues you may encounter, let's say in case you are unable to set up an e-mail account in a client on your personal computer. Our live chat can save you considerable time no matter where you are or when you get in touch with us.