A ticketing system is the most widely used channel of correspondence that hosting providers offer to their customers. It is most often part of the billing account and is the most efficient way to deal with a problem that takes a certain period of time to investigate or that has to be escalated to a server administrator. In this way, all replies supplied by either party will be kept in the same place in case someone else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than two accounts in order to carry out a given procedure or to contact the company’s customer service staff. If you’d like to administer a couple of domains and each one is hosted in its very own account, you’ll need to use even more accounts at the same time. Besides, it might take a significant length of time for the hosting provider to reply to your ticket request.