A ticketing system is the most widely used channel of correspondence that hosting providers offer to their customers. It is most often part of the billing account and is the most efficient way to deal with a problem that takes a certain period of time to investigate or that has to be escalated to a server administrator. In this way, all replies supplied by either party will be kept in the same place in case someone else needs to work on the issue at hand and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than two accounts in order to carry out a given procedure or to contact the company’s customer service staff. If you’d like to administer a couple of domains and each one is hosted in its very own account, you’ll need to use even more accounts at the same time. Besides, it might take a significant length of time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Website Hosting
In contrast to what you may find with a lot of other web hosting companies, the ticketing system that we’re using with our Linux website hosting service is an integral part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t have to memorize several log-in credentials, as you will be able to manage your tickets and the hosting account itself from a single location. So, if you have an enquiry or bump into a complication, you can contact our customer care team instantly. Our system offers a clever search option. This implies that even in case you have opened numerous tickets over the years, you’ll be able to track down the one that you want without efforts. Additionally, you can check knowledge base hints on handling commonly faced challenges.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was designed with the belief that you should be able to manage everything associated with your semi-dedicated server account from a single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have an inquiry or face a problem, you can touch base with our client service staff representatives instantaneously without needing to log into another system. You can look through your website files or check a variety of settings within your account whilst sending a new ticket or reading the response to an old one. If you’ve got numerous tickets and you’d like to find a given one, you can use the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you get an answer in less than 60 minutes regardless of the essence of your question or issue.