Despite the fact that the web hosting service supplied by the different companies is relatively identical, each provider has got a customized platform with its own modifications and ways to accomplish certain operations. That’s why, a huge knowledge base would be unbelievably useful both for persons with zero previous experience and for tech-savvy users who will sooner or later learn how specific tasks are accomplished, but will lose precious time in the process. The aim of such a knowledge base is to help make the service quick and easy to use, sparing users time and efforts. The result is more contented customers, since they can effortlessly find the info they’re seeking, and a whole lot less work for the help desk support team representatives, because usually most of the questions and issues that customers have are already listed in the knowledge base. Given that the articles themselves are well-written and cover more things, you will be able to learn more not only about your account, but also about the web hosting service as a whole.
Extensive Online Documentation in Website Hosting
If you have purchased your first website hosting plan from our company or have moved your site over to us, you will become familiar with our platform and our custom Hepsia hosting Control Panel in no time as we have compiled a thorough online knowledge base where you can find all the info that you’ll ever need – both general info about the hosting service as a whole and more specific info about the different functions that you can use and the complications that you can face. The articles are available in 2 places. The full article list is accessible through the Control Panel’s Help section. You can access relevant articles about the different functions in every section of the Control Panel too. You can find out how to do just about everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles offer thorough instructions, so you will never get perplexed because of an unclear text. Of course, in case you come across a more specific obstacle and you can’t find a solution in our knowledge base, you can touch base with our support staff 24-7.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers offer an elaborate online article library where you can find any info that you may need about our hosting services or about the Hepsia Control Panel that we use. We have prepared it based on the feedback that we’ve obtained from our clients over the years and, hence, our articles deal with particular problems that you might face and include the very best means of fixing them, for instance getting a 500 Internal Server Error message or not being able to send email messages from your desktop computer although you have the right settings. The articles are available in each and every section of the Control Panel and you can check them whenever you wish. They can help you increase your knowledge not only about our platform, but also about the hosting realm as a whole, as they offer step-by-step instructions and general info such as what cron jobs or file permissions are.