The support that you'll receive from your website hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you have a technical trouble with an existing account. Prompt and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually an indicator that you're ordering from an actual website hosting supplier not from some reseller. When you purchase a hosting account from a company that does not own its servers and it cannot access them directly, it's likely that you'll wait for a few days in order to get a response to any kind of question, thus your sites may remain offline for quite some time. In comparison, a supplier which offers various ways of communication and has a technical support team that is available any time will assist you to right away and help you reduce or fully avoid any kind of downtime and prospective losses.
24/7 Customer Support in Website Hosting
We provide you with 24/7 customer, billing and technical support for our Linux website hosting service
. Even if you are not our client yet and you have some questions, we can help you right away and supply you with the needed info, so as to give you the choice to make the very best decision when you purchase your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we offer several options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have a couple of telephone numbers worldwide, so you are able to call the one which is closer to you. The max response time for your email messages and your tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to get support for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you select, you are able to benefit from our 24/7 technical support services even on official holidays. All your websites will be available all of the time and so will we. With numerous contact options, you will be able to select the optimal way to get in touch with us and learn more about our solutions if you don't have an account yet, or request support if you're already among our customers. You can phone us, have a chat with a live consultant, send an e-mail or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options feature a one-hour response time warranty, though it rarely takes more than 20 min to receive assistance irrespective of the nature of the problem. Using our customer and technical support services, we will be there for you anytime you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for every server-related issue or forvarious issues and / or questions about the pre-installed software the server comes equipped with. If you have not acquired a VPS server
plan yet, you'll be able to find out more about our solutions by giving us a call or by employing our live chat service. For more tech issues, you're able to send an email or open a ticket from your billing Control Panel and you will get support within a maximum of 1 hour regardless of the time of the day, even on holidays and weekends. The typical response time normally doesn't exceed thirty minutes. In case you'd like to have assistance for third-party software, you'll be able to use the Managed Services upgrade that you can include to each VPS plan and our administrators can help you with any installation or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive prompt support in general, let alone if you manage an entire server, that's why every single dedicated server
that we offer includes 24/7 support with 1-hour answer time warranty regardless of the issue. The service is free of charge for all difficulties with your server or the software that was installed from our admins during the setup, which means that you can get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from the billing area or you can send an email message, and the actual reply time for either of these rarely surpasses thirty minutes because we have admins available round the clock. In case you require general information about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you may use our live chat service and consult with an agent online. For third-party software support, we offer you a Managed Services upgrade, which you are able to add to your server plan from the billing Control Panel.